Privacy Policy 


What information do I collect?

I collect information from you when you first contact me regarding services. When booking an appointment you may be asked for you name, email address, mailing address, phone number, date of birth and medical history. This information if not taken when you first contact me, will be taken at your first appointment.

In regards to animal appointments, a veterinary history will also be taken of the animal in question.


What is the information used for?

Information that I collect from you, may be used in one of the following ways:

  • To personalise your experience when you come in for your appointment.
  • To improve the website
  • To send appointment confirmations and reminders.
  • To send newsletters.
  • To send emails relating to questions that you have asked or information that you have requested.
  • Medical history is collected and stored in the form or an intake form and treatment notes that help with providing safe and effective services.

How is your information stored?

Information is stored in a locked filing cabinet and a password protected computer at Jennifer Cowdrey Massage, Swavesey, Cambridge.

Information is also stored in the secure servers of the third party providers that are used by Jennifer Cowdrey to manage and help with the running of

I am legally required to hold some types of information to fulfil my statutory obligations. I will hold your personal information on my system for as long as is necessary – for insurance purposes I am required to keep records for 7 years after your final appointment.


The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.


Do I use cookies?

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

If you wish to, you can disable cookies from your internet browser.


Email communications

Jennifer Cowdrey, uses Timely for booking appointments and if you enter your email, you will receive email booking confirmations and reminders. If you do not wish to receive the confirmations or reminders, please contact me immediately at and your records will be updated.

From time to time, email newsletters may be sent out. If you wish to unsubscribe from these newsletter at any time, please follow the unsubscribe instructions at the bottom of the emails or contact me at and I can adjust your records accordingly.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: 

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.


Third Party Providers

Jennifer Cowdrey does not sell or rent client information to third parties. Jennifer Cowdrey uses third party service providers to schedule appointments, send emails and process payments. Only essential information is passed onto these providers and they will not contact you with any marketing material, unless you have given explicit consent for this to happen.


Third Party Providers used by Jennifer Cowdrey

Get Timely – to schedule appointments and send reminders of appointments

Stripe – to process payments from the Timely Booking system

iZettle – to process card payments at the Jennifer Cowdrey Clinic

MailChimp – to send marketing and information material relating to Jennifer Cowdrey


Your rights

You have a choice about whether or not you wish to receive information from me. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which I collect your information.

I will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. I will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by emailing:



By using this site, you consent to this privacy policy.

How you can access and update your information

The accuracy of your information is important to me. I’m working on ways to make it easier for you to review and correct the information that I hold about you. In the meantime, if you change email address, or any of the other information I hold is inaccurate or out of date, please email me  at:

You have the right to ask for a copy of the information Jennifer Cowdrey hold about you. Please allow 28 days from receipt of request for this to happen.


Contacting me

If you have any questions regarding this privacy policy, email me at